Refund and Returns Policy

Overview

Purchases made on sneaker farm. co have a 15-day return period. So go ahead and test the purchase to ensure it works for you.

You can return items (some exceptions apply) within 15 days. Even after 15 days, you can still return items if they’re unworn and unwashed. The customer pays for returns.

So go ahead, shop with confidence, and enjoy your 15-day trial.

For orders placed, members can also provide the email address or phone number used to place the order.

The quickest and easiest way to return items for store purchases is to provide the original receipt. However, if you no longer have the ticket, here are your options:

If you did not provide your information, and the items you want to return are unworn and unwashed, you may still be able to return them for an in-store credit for the current price of the items. We also may be able to help you with an exchange.

Can I return the items I purchased at Clearance?

No, items purchased at a Sneaker Farm Clearance store cannot be returned or exchanged unless they’re defective or flawed.

What about defective or flawed items?

We stand behind all of our shoes and gear. If it’s been less than 15 days since your purchase, use one of the options above to return a defective or flawed item. Please get in touch with us to return the item if it’s been more than 15 days. See our warranty information for additional details.

We reserve the right to require and electronically capture consumer information from a valid state or government ID for all returns/exchanges. We do not sell information captured through this process. We reserve the right to limit returns/exchanges made with receipts.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all this and still have not received your refund, please contact us at sneakerfarmstudios@gmail.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at sneakerfarmstudios@gmail.com and send your item to:

U19 / 366 Albany Highway

Victoria Park Central

Shop19

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to:

U19 / 366 Albany Highway

Victoria Park Central

Shop19

If you are outside Australia

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it takes for your exchanged product to reach you may vary depending on where you live.

Consider using a trackable shipping service or purchasing shipping insurance if returning more expensive items. We don’t guarantee that we will receive your returned item.